Domain You can put a customer portal on its own domain so that visitors recognize your brand. Interaction After logging in, visitors can view and reply to open and closed tickets associated with their contact record. Branding Colors, logos and the favicon will be taken over by default from the central account settings in HubSpot. In addition, it is possible to adjust colors and fonts. Mobile The default templates within the customer portal are optimized for mobile use. Note: HubSpot Customer Portal is currently still a beta version. This means that feedback can still be processed, resulting in changes to what has been described above.
This functionality is available in Service Hub Professional and Enterprise. love feedback? Use HubSpot Custom Surveys! In addition to tickets and a sessions Singapore phone number list you knowledge base, one of the other frequently used features of Service Hub is feedback surveys . Previously it was possible to choose from three types of feedback surveys: Net Promoter Score (NPS) to see how likely customers are to recommend your brand or company to others. Customer Satisfaction survey (CSAT) to request feedback on a specific part of your product or service. Customer Effort Score (CES) to find out how easy it is for your customers to find the support they need.
Limitations is the inability to edit or add questions. It is therefore not possible to customize the NPS, CSAT or CES survey to your wishes. We are therefore very happy that HubSpot has launched Custom Surveys during INBOUND 2021. How does Custom Surveys work? There are two ways to use custom surveys. Create a survey that you send via email or choose a shareable link to a page where people can fill in the survey. When creating the survey itself, you use the recognizable drag-and-drop functionalities of HubSpot as you do with forms, website and landing pages. In this way you add type of questions (rating, checkbox, dropdown, single-line text, etc.) and you can add modules such as a header text, an image or a text block.