Contacts you with their problem, or worse, a complaint. Get used to sending them regular follow-up surveys with straightforward questions about how they feel about your product and what suggestions for improvement they can share. To encourage customers to complete the survey, offer them a small discount on their next purchase. The practice of asking for customer feedback is another great tactic for showing that you care about what users or customers think of your product. This is something customers typically value and respond to...repeat purchases. 5. Personalization.
Whatever form of post-sales service you choose, remember that approximately 80% of customers are more likely to buy from a brand that offers a personalized experience. There are many ways to make your customers feel special. You can start by greeting them perfect mobile number list do by name in chat, then further analyze their purchase history and identify those barriers that make them hesitant to purchase your solution. Are they too concerned about price? Time to offer small discounts. Are they asking a lot of questions? Make your newsletters rich enough or prepare FAQ information just for them. By understanding the sales psychology of your customers, you can personalize your after-sales approach in the best possible way.
Use an automated tool To keep all the data about your customers in one place, create highly personalized post-purchase email campaigns and plan follow-ups, you need a tool that frees you from hours of manual stress. This is where a solid automation software or CRM will come in handy. Fortunately, the market is rife with such automated tools. For example, with Snov.io CRM, you can manage information about customers, share them with your team, build and create triggered email campaigns, and schedule.